Product Warranty & Guidelines

YEAR

Dealer Product

Warranty & Care Guidelines

To align with industry best practices and prolong

the life of our products, Elements offers a

one-year limited warranty and product care

recommendations.

This warranty is specific to dealers from the date

of purchase. End consumers must file warranty

claims with their original dealer, and claims will be

handled at the dealer’s discretion. This warranty

covers products for defect in material and

workmanship. Any changes made to the product

by the purchaser will void the warranty.

This warranty is non-transferable.

At Elements, we are dedicated to top-notch

quality. Our mission is to serve high-end looks

without the price tag.

-Elements Team

• Warranty

Warranty

Coverage & Care Guidelines

Cushions & Springs.................................8

Electrical Components.........................9

Frames..........................................................10

Leather & Leather-Like.........................11

Marble & Stone.........................................12

Motion Upholstery..................................13

Outdoor........................................................14

Upholstered Products...........................15

Veneer & Wood Case Goods............16

Claims Policy

Claims Process

Contents

Warranty Statement

Elements International warrants to the Dealer that the Products sold from Elements

International are free from defects in material and workmanship for twelve (12) months

from the date of purchase by the Dealer.

End consumers must file warranty claims with the Dealer (proof of purchase may be

required); the Dealer will process such claims in accordance with Elements International’s

warranty program and claims policy, and the Dealer’s processing of a claim does not

expand Elements International’s obligations.

Coverage applies only to defects in material and workmanship and excludes damage from

improper assembly/installation, misuse, neglect, improper care, environmental

exposure, normal wear and tear, cosmetic defects, or use with non-approved accessories;

care guidelines apply and failure to follow them may affect eligibility.

This warranty is non-transferable; Elements International disclaims all implied warranties

to the extent permitted by law.

This warranty shall be governed by the laws of Texas, and any disputes shall be resolved

in court in Dallas County.

Remedies

Elements International’s obligations under this warranty are limited to the following

remedies, at Elements International’s sole discretion:

1. Providing spare or replacement parts;

2. Replacing the product with a functionally equivalent item;

3. Issuing partial credit to the Dealer to allow for repair; or

4. Issuing full credit based on the original Elements invoice price of the product.

Shipping, freight, and inspection costs will be allocated as determined by Elements

International. Elements International’s liability is capped at the original invoice price paid

by the Dealer. These remedies apply only to the Dealer and do not govern how the Dealer

addresses warranty matters with end consumers.

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Warranty

Exclusive Warranty

This warranty is the sole and exclusive warranty provided by Elements International to

the Dealer and supersedes all other warranties, whether express, implied, or statutory,

except where prohibited by law.

No distributor, dealer, representative, or agent is authorized to modify, expand, or ex-

tend these warranty terms, and any such statements shall not be binding on Elements

International.

• No Warranty for Commercial Use: Intended for residential use only.

• Limitation of Liability: Elements International is not liable for any indirect,

incidental, special, or consequential damages, including lost profits or business

interruption.

• Changes to Warranty Policy: Elements International may amend or modify this

warranty at any time; claims are handled according to the policy in effect

at the time of purchase.

• Responsibility for Documentation: Dealers must retain proof of purchase;

claims without sufficient documentation may be denied.

• Non-Transferable Warranty: Applies only to the original dealer and purchaser.

• Warranty

Warranty Limitations and Exclusions

This Warranty Does Not Cover:

• Damage Due to Misuse or Abuse: Any use not consistent with the intended purpose of

the product, including excessive weight, jumping, standing on furniture, using furniture

as a trampoline or ladder, or other unsafe activities.

• Improper Assembly: Damage from incorrect or incomplete assembly by the retailer,

consumer, or third party is not covered. Assembly must follow manufacturer instructions

to maintain coverage.

• Normal Wear and Tear: The gradual and expected deterioration of a product due to

regular use, aging, or environmental exposure. Examples of wear and tear include minor

fabric pilling, cushion softening, surface scratches, fading from sunlight, dents, fraying, or

other minor cosmetic imperfections that naturally occur during ordinary use over time.

• Accidental Damage: Spills, drops, impacts, pet-related scratches or stains, and other

unintentional damage.

• Environmental Damage: Damage caused by excessive moisture, water exposure,

prolonged direct sunlight, heat, or extreme temperature or humidity fluctuations,

including warping, cracking, or fading.

• Improper Care or Maintenance: Use of harsh chemicals, abrasive cleaners, or neglect in

following the recommended care instructions.

• Natural Variations: Differences in wood grain, texture, color, or patterns that are inherent

to natural materials or part of the product’s distressed design.

• Modifications, Alterations, or Unauthorized Repairs: Any changes, repairs, or additions

not approved by Elements International, including use of non-approved accessories or

third-party modifications.

• Use with Non-Compatible Products: This warranty does not cover damage caused by

using the product with items that are not designed to be used together, such as mis-

matched chairs and tables, box springs, or mattresses.

• Excluded Merchandise: Floor models and “as-is” items are not eligible for warranty

coverage.

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Contact Information

For any warranty inquiries or claim processing, retailers should refer to the Claims

Policy for specific contact details and procedures. End consumers must contact

their original retailer for assistance with warranty claims.

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Cushions & Springs

Included: Loss of cushion resiliency or shape beyond normal softening, defects in foam or

fiber (e.g., collapsing or uneven fill), spring breakage from metal fatigue, and

detachment of springs due to faulty clips or fasteners

Outside Warranty Scope: Normal settling or flattening over time, comfort preferences,

damage from lack of maintenance or improper care (e.g., not rotating cushions, using harsh

cleaners), misuse (e.g., jumping or standing), environmental exposure (e.g., humidity-related

rust), improper handling or normal wear and tear

Care Guidelines:

• Rotate and flip cushions regularly to promote even wear and prevent sagging.

• Avoid excessive weight or impact on cushions to maintain their shape and support.

Coverage and Care Guidelines

Cushions & Springs

• Warranty

Fireplaces: Heating elements, thermostat controls, power cords

Cooling Components: Compressors, temperature control panels, interior lighting

Motion Upholstery: Electric reclining motors, control switches, USB charging ports

Massage Chairs: Massage motors, control panels, and electrical components related to massage

functionality

Audio/Visual Components: Speakers, Bluetooth

modules, amplifiers, remote controls

Integrated Technology: Charging ports, electrical

outlets, fingerprint locks

Electrical Components

This warranty does not cover: Damage resulting from improper assembly/installation, misuse,

or unauthorized repairs, electrical surges, power outages, or other external electrical issues

beyond the manufacturer’s control, environmental factors, including moisture or exposure to

extreme conditions, routine wear and tear of electrical parts, including batteries, bulbs, or

cosmetic defects such as scratches or discoloration, use of non-approved accessories or

modifications

Included: This Warranty covers defects in electrical components associated with the following

product categories:

• Warranty

Outside Warranty Scope:

Care Guidelines:

• Ensure that electrical components (including charging

ports and fingerprint locks) are properly installed according

to manufacturer specifications.

• Test all electrical components after installation to ensure

proper function before regular use.

• Avoid exposing electrical elements to moisture or water.

• Regularly check all connections for signs of wear or damage.

Frames (Leather & Upholstered Furniture)

• Warranty

Included: Structural integrity and workmanship

Outside Warranty Scope: Damage from dropping, improper assembly/installation,

misuse, normal wear and tear, or the movement of furniture outside of delivery

Care Guidelines:

• Handle with care to avoid impact damage.

• Follow all assembly instructions closely, and do not make unauthorized modifications.

• Regularly inspect for signs of wear or instability.

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Leather (& Leather-Like Products)

Included: Peeling, seam separation, color transfer, excessive cracking, defects in

zipper functionality

Outside Warranty Scope: Natural variations

in shade or tone, scratches, wrinkles, fading, nicks,

damage to zippers due to misuse, normal wear and tear

Care Guidelines:

• Clean regularly with a soft, damp cloth to remove dust and prevent buildup.

• Use leather conditioner periodically to maintain suppleness and prevent cracking.

Test in a hidden area fist.

• Avoid exposure to direct sunlight and heat sources to prevent fading and drying.

Marble & Stone Surfaces

Included: Cracking due to manufacturing defects or improper bonding

Outside Warranty Scope: Natural variations in veining, texture, or color;

minor fissures or pitting inherent to stone; stains; etching; discoloration from

cleaners or household substances; chips, scratches, or impact damage;

normal changes from everyday use; normal wear and tear

Care Guidelines:

• Marble absorbs liquids. Protect against spills and clean immediately to avoid staining.

• Use coasters and mats to protect surfaces from hot or cold items.

• Clean marble and stone surfaces regularly using a pH-neutral stone cleaner.

• Avoid using acidic or abrasive cleaners, as well as harsh scrubbers, which may damage the

surface.

• Periodically seal surfaces to maintain quality and appearance.

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Motion Upholstery (Recliners, Gliders, and Swivels)

Included: Malfunctions in reclining mechanisms, sticking, or misalignment

Outside Warranty Scope: Damage

resulting from improper use, handling, or

relocation, including forcing mechanisms to

operate (such as manually engaging the recline or

return positions), or operational sounds that occur

during normal use, or normal wear and tear

Care Guidelines:

• Keep moving parts clear of obstructions to ensure smooth operation.

• Periodically check and tighten bolts and screws to maintain stability.

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Outdoor Furniture

Included: Material and workmanship defects, including frame integrity, cushion

resiliency loss beyond normal use, defects in seams, zippers, and fabrics

Outside Warranty Scope: Damage caused by any and all environmental or

weather factors, including but not limited to weather, wind, sun, rain, snow, normal wear

and tear (fading, fabric deterioration), accidental damage from misuse, neglect, or

improper storage

Care Guidelines:

• Cover or store indoors when not in

use for prolonged periods to

protect against moisture and UV

damage.

• Clean frames and cushions with

mild soap and water; avoid harsh

cleaning agents.

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Upholstered Products

Included: Fraying, seam separation, color transfer, defects in zipper functionality

Outside Warranty Scope: Tearing, fading,

normal wear and tear, shrinking, heavy misuse, soiling,

damage to zippers due to misuse

Care Guidelines:

• Vacuum regularly with a soft brush attachment to remove dust and debris.

• For stains, use a mild soap and water solution or a fabric cleaner

recommended for your specific fabric type. Test in a hidden area first.

• Avoid exposure to direct sunlight and heat sources to prevent fading.

Veneer & Wood Case Goods

(Bedroom, Dining, and Storage Items)

Included: Material or workmanship

defects, including peeling or chipping

of veneer, warping not caused by

environmental conditions or customer use

Outside Warranty Scope: Cracking

due to impact or misuse, natural variations

in wood grain, texture, or color; stains from

liquids (e.g., drink rings), any water damage,

discoloration or damage caused by extreme

temperature, humidity, sunlight, or harsh

chemicals; or normal wear and tear

Care Guidelines:

• Dust with a lint-free cloth periodically

and avoid using harsh chemicals or wet

cleaning methods.

• Use coasters and place-mats to protect

surfaces from spills, heat, and scratches.

• Warranty

Furniture is designed to perform best when used as intended and cared for regularly.

Universal Guidelines:

• Power tools are not recommended during installation or assembly unless

specifically indicated in the product instructions.

• Use furniture only for its intended purpose and avoid excessive force, impact,

or misuse.

• Maintain a stable indoor environment and avoid prolonged exposure to moisture,

direct sunlight, heat, or extreme temperature changes.

• Lift furniture when moving and handle with care to prevent stress on joints,

components, and surfaces.

• Use felt pads, coasters, or protective covers to help prevent scratches, dents, and

surface wear.

• Clean regularly using gentle methods and test any cleaning products in an

inconspicuous area before use.

Normal wear will occur over time based on use and environment. Proper care helps

preserve the appearance, performance, and longevity of your furniture.

General Care & Maintenance

• Warranty

Code W stands for ‘Water based cleaner’ and these are the easiest fabrics to clean.

This is not the same as being machine washable, however, this code means that you can

spot clean your fabric with a water-based shampoo or foam upholstery cleaner. You can use

a brush to agitate the cleaner or even an upholstery attachment on a carpet cleaner.

Be careful to avoid over-wetting the stain.

Fabrics that are Code S must be cleaned with solvents (dry clean only). You can spot treat

stains with a water-free solvent or dry-cleaning product. Use solvent cleaners in a

well-ventilated room and keep away from open flames. Avoid using cleaning products

containing carbon tetrachloride, as it is highly toxic.

A W/S code means that a combination of dry cleaning solvents and water-based cleaners

may be used. These fabrics can be spot cleaned with upholstery shampoo, foam from a

mild detergent, or a mild dry cleaning solvent. This is a case where the pre-test is especially

important. For overall dirt, call a professional to clean these fabrics.

If you have fabrics with Code X, they can only be cleaned by vacuuming or light brushing.

A Code X means the fabric is not cleanable with water or solvent cleaners.

Fabric Cleaning Codes

W/S

Claims Policy

• Warranty

Our Commitment:

Our Claims Policy is designed to ensure timely reporting and accurate information so we

can quickly provide resolutions, prevent recurring issues, and continuously improve our

processes. Prompt reporting helps us identify root causes, hold partners accountable, and

maintain the highest standards of quality. All reporting guidelines are based on the

receipt of goods unless otherwise noted.

Claims Reporting Guidelines:

• Mis-Shipment Claims - Proof of Delivery (POD) must be noted

- Report within 7 days of receipt of goods

• Water Damage/Exterior Mold Claims

- Report within 7 days of receipt of goods

• Visible Damage Claims - POD must be noted

- Report within 15 days of receipt of goods

• Billing Discrepancy Claims

- Report within 30 days from invoice date

• Concealed Damage Claims (no carton damage)

- Report within 90 days of receipt of goods

• Defective Merchandise Claims

- Report within 1 year of receipt of goods

Exclusions:

• Damage caused by handling after receipt of goods

• Damage resulting from assembly/installation

• Damage caused by improper use or misuse

• Damage caused by improper storage

• Floor models

Returns: To reduce unnecessary product movement and minimize the risk of damage,

we’re unable to accept returns as a standard practice. This helps us keep products in the

best possible condition.